Terms and Conditions

Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing or using the Site, you agree to be bound by these Terms and Conditions, which comply with UK consumer protection laws, including the Consumer Rights Act 2015.

1. Application

These Terms and Conditions apply to the purchase of goods by you (the "Customer"). We are VapeSmart.online with an email address at support@vapesmart.online.

By ordering goods from our Site, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2. Definitions

  • Consumer: An individual acting outside of their trade, business, craft, or profession.
  • Contract: A legally binding agreement between you and us for the supply of goods.
  • Goods: Products advertised on our website that we supply to you.
  • Order: A request by you to purchase Goods from us.
  • Website: Our online store at https://vapesmart.online.

3. Goods

  • Descriptions are for illustrative purposes only; slight variations may occur.
  • All Goods are subject to availability.
  • We may change Goods to comply with legal or safety requirements.

4. Personal Information

We handle personal data in accordance with our Privacy Policy.

5. Order Process & Contract Formation

  • Placing an Order constitutes an offer to purchase Goods.
  • We will confirm acceptance via email ("Order Confirmation").
  • If we reject an Order, we will notify you as soon as possible.
  • Prices include VAT at the applicable rate.
  • Payment must be made before Goods are dispatched.

6. Delivery

  • Delivery will be made within the agreed timeframe or within 30 days if unspecified.
  • If delayed beyond 30 days, you may cancel the contract and receive a full refund.
  • Risk of loss passes to you upon delivery.
  • We do not deliver outside the UK unless otherwise agreed.

7. Returns & Cancellation

  • You have the right to cancel within 14 days, except for:
    • Perishable items
    • Personalised/custom-made products
    • Goods unsealed after delivery for hygiene reasons
  • To cancel, notify us via support@vapesmart.online.
  • Goods must be returned within 14 days at your cost unless faulty.
  • Refunds processed within 14 days of receiving returned Goods.

8. Faulty Goods & Guarantees

  • Full refund within 30 days if Goods are faulty (Consumer Rights Act 2015).
  • Within 6 months: right to repair or replacement.
  • After 6 months: you must prove the fault existed at delivery.

9. Liability

  • We are liable for foreseeable loss and damage caused by a breach of contract.
  • We do not exclude liability for death, personal injury by negligence, or fraud.
  • We are not responsible for business losses.

10. Events Beyond Our Control

We are not liable for delays or failures due to events beyond our reasonable control, such as natural disasters, strikes, or supplier failures.

11. Governing Law & Disputes

  • These Terms are governed by the laws of England and Wales.
  • Disputes may be submitted to courts in England/Wales, or your local jurisdiction if in Scotland or Northern Ireland.
  • Complaints: contact support@vapesmart.online. We aim to resolve within 5 working days.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our Website.

Contact Us

For questions about these Terms, contact us at:
Email: support@vapesmart.online